, Philippines

Job Family Group:

Trading Jobs

Worker Type:

Regular

Posting Start Date:

April 16, 2024

Business unit:

Downstream and Renewables

Experience Level:

Early Careers

Job Description:

Purpose

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals, natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Bahamas, Dubai and Russia, with many other downstream entities situated across the globe.

We are interested in attracting people who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork while adapting to a changing business environment.

The successful candidate will be part of a team of Demurrage and Post Deal Expense claim professionals in Manila. The team will provide Demurrage and Post deal claim analysis, defense, pursuit, advise and settlement on behalf of companies within the North American business, such as STUSCO, SOPUS and Shell Trading Canada.

The Voyage Claims Specialist will typically be:

• Assigned to a more complex desk involving:

• Frequent Multi-Desk (combi) cargoes involving multiple traders

• Frequent deviation claims

• More difficult operations with more possible impact factors on calculation

• Less defined, more complex book ways of working

• More challenging business partners and customers

• Dem desks; FO, MO, MD, Canada, Baseoil & LPG vessels and PDE desks MO and MD -> Backloading's, blending, co-chartering, high risk areas, higher risks customers, multidrop, high contractual variation

Accountabilities

• Manage a claims portfolio while setting daily prioritizations

• Proactively calculate and negotiate claims with the intent of minimizing claim exposure to Shell entities; send recovery claims prior to time bar date (last date for submission)

• Investigate the events of a voyage, deviations from the initial agreement and check what was contractually agreed

• Investigate the operations at load/ discharge port(s) and review contract and other agreements and check what was contractually agreed

• Prepare claims with third parties and stakeholders to ensure high income for Shell while reducing cost paid by Shell

• Proactively ensure timely recovery of claims

• Ensure payment of agreed cost claims when needed

• Ensure close cooperation with the trading desk to understand their objectives, goals and preferred ways of working, their impact on your role; share with them exposure on deals and reasons for exposure

• Ensure all claim activities are correctly reflected in financial and trading systems including the P&L

• Support your line manager in understanding your portfolio position and support system clean-ups and projects to guarantee data cleanliness

• Understand root cause analysis and use knowledge to suggest ways to reduce claim exposure through operational and contractual improvements

• Follow internal guideline on escalation to Team lead, Commercial Ops and Traders

• Ensure correct handling of sanctions, counterpart detail changes and data confidentiality related to claims

• Follow internal procedures for approval of payments and settlements

• Use a continuous improve mind-set to support process improvements 

• Take ownership for safety, compliance and audit readiness

• Support internal projects and support trainings where needed

Experience and Qualifications

Required

• Has knowledge and ability to cover multiple Trade books with a minimum of handover and training

• Ability to share knowledge and train others  

• Predict problems and propose future remedies

• Ability to advise Trading on Charter party and Oil Demurrage clauses to avoid future exposure

• Support team in the use of systems - Endur, SalesForce, RADAR, IO

Advantageous

• Bachelor’s degree or equivalent (previous work experience will be taken into consideration for any candidates who might not meet the educational standard)

• Claims Handling experience

• Commercial experience

• Proven track record of successfully adapting to and working with exceptions that fall outside of a defined process

• Evidenced ability to suggest process improvements and ways of reducing  exposure

• Evidenced commercial ability that is aligned with the goals and objectives of the business partner

• Evidenced ability to work independently with a limited amount of guidance

• Evidence of good relationship building skills

• Previous demurrage experience and or Maritime / Legal / Sales background

• Experience supporting trading and supply stakeholders

• Operational knowledge terminals and ships

• Knowledge off oil grades and operational requirements 

• Trading model understanding

• Knowledge of Shipping and/or Trading and Supply

• Knowledge of Endur, RADAR, ECAP, SalesForce, SAP, IO

• Spanish or Portuguese language skills for working with Latin America counterparties

Leadership Attributes

Authenticity

• Act with personal integrity and transparency

• Curious, eager to learn and express own view with humility

Growth

• Embrace and adapt to change

• Mindful of impact of own behaviour on Shell’s reputation

Collaboration

• Establish strong working relationships with individual stakeholders

• Listen to understand customer needs and perspectives

Performance

• Work for the good of the team, support other team members to deliver

• Understand how Shell generates value and makes money

Job Competency Profile

• Value Chain Management and E2E Profitability – Knowledge

• Compliance Control and Risk Management – Knowledge

• Supply Chain Contracts and Negotiation – Skill

• Supply Chain Customer Service – Knowledge

• Trading Operation and Documentations – Skill

• Application Usage - Tools/ Systems / Platforms - Skill

• Commercial agility  - Skill

• Analyses and Solves Problems - Mastery

• Attention to Detail - Mastery

• Communicates and Persuades - Skill

• Team Working  - Skill

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Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An inclusive place to work

Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees, to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.