, Philippines

Job Family Group:

Finance

Worker Type:

Regular

Posting Start Date:

February 23, 2024

Business unit:

Finance

Experience Level:

Early Careers

Job Description:

• Gathers data, analyses and reports findings. Gathers data using existing formats; resolves disputes and acts as an SME, first escalation level.

• Conducts analyses to solve relatively standardized or repetitive information and data queries/problems.

• Works within a limited variety of well-defined procedures and practices (not necessarily standardized) and is supervised on progress and results by manager. Works autonomously within this defined scope, directly supporting management and specialists.

• Supports stakeholders in understanding analyses / outcomes, guides based on basic data analysis. Interaction with others demands influencing and persuasion in a tactful manner to obtain and understand the background of information.

• Identifies shortcomings in current processes, systems and procedures and makes suggestions and gives input to improve existing methods, systems and procedures.

Accountabilities:

• Provide support and guidance from Card application to expense management.

• Communicating timely and effectively the requirements of the card process and expense management.

• Work closely with process experts to recommend fit for purpose Employee Success processes.

• Working closely with the partner bank in the timely and effective resolution of employees' card requirements.

• Providing clarity of policy to users and guidance/support to reinforce compliance.

• Ensuring 100% accuracy of data in EMS and card profile.

• Productivity: QM (30 cases) , Card Application (20) including queries associated with it.

• Performing risk assessment and determine level of risks and formulation of mitigations.

• Ensure KPIs are monitored/achieved and work with the Team in the identification of root causes and sustainable get to green actions.

• Work with the Leads and process experts on complex process issues and support in the process and WI update if necessary.

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