at Shell
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Full-time
Unspecified
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Job Description:
Throughout the century, Shell has been at the forefront of the drive to support Hong Kong and Macau to meet its growing energy needs. Today, Shell supplies motorists and business customers with a wide range of energy solutions including Mobility, LPG, Commercial Fuel, Lubricants, Bitumen, Aviation, Marine and Chemicals.
Shell's pioneering move to provide EV charging service aims to become a net-zero emissions energy business in step with the society and government agenda. E-Mobility is a new team setup in HK and will need fast expansion to help the organizational change during energy transition.
Where you fit in
This is an opportunity for a manager who is passionate of product development and enjoy working in a dynamic environment. Within a year, Shell became the only mobility solution provider in Hong Kong to own an EV charging network covering both on-the-go (filling station) and destination charging facilities (off-site/carpark). To further expand the Shell Recharge footprint and popularity following local government’s net zero ambition roadmap, this role will be contributing on different parts of evolving Shell Recharge platform and offering. Besides technical partners and landlords, you will be collaborating with multiple internal stakeholders to drive new charge point setup, build brand awareness, enhance the customer experience and ultimately drive business return under Shell’s global and local guidelines. High ambiguity and challenges will be expected in this role during driving change to the city.
What is the role?
Reporting to E-Mobility Manager, the key role of Product Manager is to grow charge point utilization rate and customer satisfaction via better Shell Recharge portfolio & experience. The key job duties include below:
Oversee Shell Recharge platform (App/Website) stability, compatibility, and usability.
Track and analyse market trend, competitor landscape and customer data to formulate overall e-Mobility portfolio and product strategy.
Develop customer value proposition and integration with other Shell offers based on end-customer needs.
Explore new offers base on evolving customer needs, including in-app CRM platform and potential new integration with partners.
Develop and implement marketing & communication plan to drive customers usage.
Provide guidance for Customer Service Team, Corporate Relations Team, media agencies, and frontline operations to resolve customer requests.
Synergise with Fuels, Fleet Solutions, Convenience retail and other business units to achieve marketing integration in terms of branding and sales.
Management pricing offers for different customer segments.
What we need from you?
We are keen to speak to professionals with the following:
Degree Holder in Business or Marketing related discipline
Minimum 8 years relevant experience, preferably in energy/ automotive/ E-mobility/ retail industry
Experience in CRM/CX/ marketing/new product development/ project management/ is an advantage
Knowledge and understanding of mobile technologies on both Android and iOS platforms
Effectively demonstrates speed and level of detail in thinking and execution
Excellent interpersonal skills, including the proven ability to manage relationships key stakeholders across different businesses and functions
Excellent presentation skills with fluency in English and Mandarin
Strong commercial mindset with excellent financial acumen and analytical skills
Proficient in MS Word, Excel and PowerPoint
More about Shell
An innovative place to work
There’s never been a more exciting time to work at Shell.
Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.
An inclusive place to work
To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.
We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
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DISCLAIMER:
About the Company
Collaboration is critical to our success. Inclusion and inclusive behaviours are at the heart of effective collaboration, be it with team members, colleagues in other parts of our company, partners in our joint ventures, or most importantly with our customers.