, Philippines

Job Family Group:

Human Resources Jobs

Worker Type:

Regular

Posting Start Date:

Business unit:

Experience Level:

Early Careers

Job Description:

Where you fit

Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore – whether that means building up new areas of expertise or taking in a different direction. 

The IM Advisor role is primarily responsible for delivering a great employee experiences through multiple complex Policy and Process for an end to end Global Mobility Project Management.

Be the central point of contact to the employees, line managers, country HR, regional mobility team and mobility service providers to ensure timely execution and success well time of transfer into location with full country compliance.

What’s the role?

The IM Advisor is responsible for:

• In charge of managing end to end transfer lifespan by holding accountability for and coordinating all transfer activities seamlessly, considering Global process and policies that are also aligned and compliance with the local legislation.
• Provide consulting services while effectively disseminating information to employees based on personal/family circumstances as well as considering the level of hardship of the new host work location and business requirement.
• Great precision in authorizing service orders to the Mobility Service Providers (relocations, tax & immigration support) on first time right information.
• Ensure clarity on complex expatriate compensation and benefits information tailored to different employees depending on their assignment package.
• Determine the need of exception request considering business situations and employee’s need.
• Identify what constitutes to a complex transfer and appropriately escalate to team leader, IM specialist and IM subject matter experts to proactively seek for support and timely resolution
• Develop and maintain solid relationship and ensure consistent/timely case update to both internal and external stakeholders, including the Joint Venture partner to make certain no transfer delays accounted due to avoidable circumstances.
• Safeguard employee’s personal information for example salary details to a 3rd party individual nor sharing confidential documents without first getting the consent of the employee in spirit of Compliance and Data Privacy.
• Provide coaching in the understanding of IM process and policies to employees, line managers and local HR to deal with transfer related matters in a compliant and effective manner.
• Ensure resolution of both internal and external customer requests, queries and complaints to provide a high level of customer service satisfaction.
• Meticulous to details with the ability to work to deadlines and prioritize workload.
• Drive Information Management compliance and Quality Assurance in Core HR Systems (Shell People, Apro, Workday and Salesforce) - to ensure alignment with the principles of the data privacy, financial controls & data qualities framework.
• Responsible in managing all types of assignment (IBAS, LNN, STIA, RTD) with minimal supervision.

• Specializes in STIA/ICA, sending cases and domestic transfers (with or without relocation/promotions).
• Provide support in assigned HR initiatives and related regional projects.

What we need from you?

• At least 1-2 years relevant work experience with roven stakeholder engagement and project management skills
• Familiarity with Talent/HR Tools, Systems & Processes is an advantage
• Workday experience is preferred
• Project Management Knowledge
• Can handle complex and confidential individual cases with minimal supervision
• Able to work under pressure, whereby setting priorities is key to deliver quality output on time
• Ability to manage multiple international stakeholders, including sensitive or challenging discussions.
• Adapts in an environment with a variety of stakeholders, both in terms of seniority, location, and discipline.
• Previous experience in Shared Services or relevant experience in a multinational environment is an advantage
• Amenable to report following a night-shift working pattern supporting Philippines, Latin America and Caribbean Countries

Job Knowledge, Skills & Experience:

Project Management Skills

• Strong application of knowledge, skills, tools and techniques in managing end to end transfer cases.

• Clear articulation of the policy intent and process understanding that fits best of the employee’s transfer scenario including global and local policies and external circumstances (eg: family size, family in different location, same sex partner)

Personal Effectiveness

• Well-developed administration and organisation skills with strong attention to details.
• Multitasking activities such as managing day to day activities while being involved in regional activities/workstreams.
• Ability to set priorities, manage your time and workload and dependably meet strict deadline

Compliance (system, policy and processes)

• Following the right ways of working without putting employee and company in legal business risks.

Capability of advocating & inquiry skills

• Ability to hold quality conversation gaining important information that is relevant to the issue on hand.
• Strong curiosity & influencing skills.
• Assertiveness and courage to challenge.

Company Description

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

An Innovative Place to Work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An Inclusive & Progressive Place to Work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

A Rewarding Place to Work

• Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

• We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

 

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.