Engineering Manager, US Field Service

Company Overview

TPI Composites is a global provider of structural composites products and has 50 years of experience in the design, development, prototyping and serial production of advanced lightweight composite structures. TPI has specialized in the molding of lightweight composite products for Transportation and Wind Energy industries.

Globally, TPI operates over 6.0 million square feet of production manufacturing operations with facilities in North America, Europe and Asia. With comprehensive design, analysis, processing, and manufacturing engineering capability.

TPI’s multi-decade wind blade manufacturing experience drives our global service capabilities. We have leveraged our global footprint and thousands of capable associates to build a growing global team of experienced technicians to provide best-in-class wind blade service capabilities.

Job Description

The Engineering Manager – US Field Service leads the Field Service Engineering team in in working with TPI Field Service teams and customers to provide technical support for repair and maintenance of composite material wind turbine blades and components, in accordance with product specifications and quality standards. Effectively deploys engineering resources to manage the process of identifying, assessing, developing, and implementing improvements to repair and reporting processes, methods, and controls.

Position Duties and Responsibilities

• Define technical and operational standards for the Field Service Engineering team including working with Operations to ensure efficient, accurate, and complete collection of data from the field as well as efficient report writing and transmittal to customers.
• Allocate workload amongst team based on capacity, expertise, and other factors.
• Receive and evaluate customer requests to advise on repair methods and procedures, ensuring a seamless repair process in coordination with the customer and TPI Field Service Teams or Subcontractors.
• Assist in the development and application of repair cost estimating standards.
• Plan and lead execution of process improvement initiatives.
• Lead development of technical standards, processes, and work instructions.
• Assist in evaluation of equipment required to safely and efficiently complete service projects.
• Define priorities for self and team, take action as required to meet deadlines.
• Follow up on corrective and preventive actions in accordance with quality standards.
• Ensure proper filing and maintenance of documents, such as correspondence, contracts, reports, etc.
• Apply statistical methods and perform product/process analysis for quality improvement and improved efficiency.
• Assist in planning department budget and take measures to ensure that the budget is met.
• Provide direction to the employees in terms of innovation, motivation, cooperation, and teamwork.
• Provide technical and business reports that flow to senior management.
• Perform other duties as required.

Supervisory Responsibilities 

Manages subordinate Field Service Engineers and technicians. Responsible for the direction, coordination, and evaluation of the Field Service Engineers and technicians in the US Region. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Who We’re Looking For:

• B.S. degree in Mechanical, Manufacturing, or Industrial Engineering or a related field and 6 years of experience in leading engineering teams, or equivalent combination of education and experience
• English fluency required
• Wind turbine blade manufacturing or wind farm experience preferred
• Demonstrated project and team management skills
• Technical expertise in composites manufacturing 
• Knowledge of quality and procedure controls
• NCR or blade repair experience preferred
• Organizational and time management skills, close attention to detail and ability to effectively handle multiple projects
• Ability to build and develop relationships with customers
• Strong customer service orientation and ability to work in a team environment
• Good verbal and written communications skills and the ability to communicate effectively across all levels of the organization
• Effective listening skills and ability to extract necessary information and validate understanding of the information and act accordingly 
• Travel required less than 10% of the time

Location

This is a remote position. Occasional travel to the TPI Field Service office in Des Moines, IA and other locations will be required.