, Pakistan

Job Family Group:

Downstream Supply Chain

Worker Type:

Regular

Posting Start Date:

September 5, 2023

Business unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Job Description:

• Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
• Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered.
• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate.
• Ensure any Special Instructions noted on the orders have been processed.
• Receive urgent order requests and create urgent orders within framework of delivery promise.
• Provide feedback of changes to planned shipments to schedulers and scheduling admin team.
• Initiate surcharges for Left on Board and urgent orders to the customers.
• Investigate and resolve customer complaints.
• Ensure documentation and filing is accurate, up to date and accessible.
• Maintain historical consolidated collections of data for Scheduled planned details, Plan execution, Plan changes, Same day additions, LT burst, Shortages, Daily plan summary, P2P In transit/siding, P2P PMP vs execution.
• Analyze data regularly updated by DSSS users for accurate data collection and finalize as needed.
• Upgrading/ automation of daily working templates for simplification, focusing on Lean data management.
• Catering multiple Ad hoc data request from stakeholders
• Proficient in working as a OTD Scheduler for all scopes using CROSS, GSAP, MAPS and Tools in absence of staff.
• Proficient in working in DSSS operations using/updating all data templates for all scopes in absence of staff.
• Support the team for ensuring smooth operations in absence of DSSS lead.

• Continuously rotating shift system to provide 24-hour support

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• Correctly apply the general rules for processing exceptions
• Assess/handle unplanned issues arising from delivery/system constraints
• Continuously rotating shift system to provide 24-hour support
• Feedback effectively to scheduling team and scheduling admin

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