Customer Fulfillment Specialist
 

Would you like to play a key role in our business?
 

Would you like to work with cutting-edge technology?
 

Join our team!
 

Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet.
 

Partner with the best
 

The Aftermarket Fulfillment Specialist will develop solutions and provide support to our customers and channel partners by acting as a product specialist in a team; working closely with Sales, Engineering, Procurement, Shop Operations and other global functions as needed.
 

As an Aftermarket Fulfillment Specialist, you will be responsible for:
 

• Providing engineering, supplier support and development of solutions for the site’s valve aftermarket service and repair business.
• Interacting with new and existing customers to understand their needs and expectations for service, repair, and upgrade/retrofit opportunities for all our valve product lines.
• Owning quoting, order entry, order fulfillment, post-shipment, and overall customer issue resolutions throughout all phases of the bustiness cycle for parts.  This includes but not limited to reviewing and providing recommendation on customer requirements to assure compliance and /or noted exceptions on quotations/purchase orders.
• Managing and resolving commercial and technical risks including resolving pricing issues, and technical clarifications as needed.
• Working in close partnership with sales teams on customer and order related issues.
• Collaborating with leadership for all necessary process improvements.
• Managing escalations from external customers through After Market Center (AMC) by clear communication, influencing teams and prioritization of activities.
• Answering customers’ questions, resolving their concerns, and providing additional information via calls and emails.
• Explaining and demonstrating the functions and features of products and services.

Fuel your passion
 

To be successful in this role you will:
 

• Have 3+ years of experience in Customer Service.
• Have Customer Service experience in a manufacturing/technical environment
• Have experience in using ERP systems (Ex: SAP, Oracle).
• Be proficient in Microsoft Office (Excel).
• Be able to multitask, prioritize and manage time effectively.
• Demonstrate excellent communication, listening and interpersonal skills, with ability to stay cool under pressure.

Preferred Qualifications:

• Possess a Bachelor’s degree in engineering (mechanical preferred) from an accredited college or university (OR Associate’s degree in related field).
• Possess control pressure and safety relief valve technical experience.
• Have experience in Safety Valve Industry (Aftermarket/Services).

Work in a way that works for you
 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us
 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 

Working for you
 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.